One of the first learning experiences I had on Twitter was from a post from thought leader Chris Brogan. It was late 2008 and he had just announced his three words for 2009. He got me thinking about words and how they can help companies gain focus. I adopted his idea and came up with 5 words for WordHampton PR in 2009: love, service, honesty, create, and breathe. Love – because ultimately we have to love our clients and each other in the office. Service because that’s what we do – we serve our clients and we serve the media. Honesty – because honesty is the best policy; Create – because we create content every day, and Breathe – because in the ridiculous pace of public relations, I sensed we all needed to breathe. Especially back in January of 2009. For 2010, our five words were Love (again), Service (again), Nimble, Mobile and Efficient. Nimble because I felt we needed to be flexible (the economy demanded it); mobile to remind us that a lot of messages are being picked up (or disseminated) from everyone’s smart phones and efficient because, well, it’s good to be efficient – personally and corporately.

Our 5 Words for 2011 are: Passionate, Precise, Persistent, Progressive and Powerful.

(Comment: it’s really seven words because I always choose Love and Service. I think that once we get away from Love and Service, we’re in big trouble as a company, frankly as individuals. We must maintain our attitude of giving.)

Anyway, our 5 words for 2011 are:

Passionate, because we must always bring energy to the situation at hand – whatever it may be. In short: we must CARE. Deeply.

Persistent, because we have to be. I want us to be more persistent in going the extra length to deliver – whatever the assignment. Make no mistake: we are already persistent. That’s what makes us an excellent company.

Precise, because in our business, we HAVE to be precise. We are built on precision.

Progressive, because we know that everything is moving online or mobile. We know that social media has turned the way everybody communicates upside down. We must stay progressive.

Powerful, because we are, in fact, a very powerful company. We might be small (there are nine of us), and we might have a remote location (East End of Long Island). But we are highly professional and have built a solid reputation. We have often been the behind-the-scenes game changers for our clients.

What are your five words for 2011? In the meantime, you can think about these three: Happy. New. Year!

1) There are more mobile phones in the U.S. than TVs and computers combined.

2) foursquare – the popular “find me here” network - has added over 100,000 users in the last month and will soon reach a million; they are one year old.

3) Starbucks now lets people pay for coffee via their iPhone in over 1,000 Target locations where Starbucks has an outpost.

4) Research by Nielsen shows that global consumer usage of social media sites rose by 82% this past year.

5) The average time per person spent on Facebook and Twitter in December 2009 rose by 143%.

6) A report from Nielsen shows that 90% of consumers trust recommendations from people they know, while only 41% trust sponsored ads on Web pages.

Instead of me telling you what all this means – what does this mean to you? How does this impact your marketing decisions?

I believe 2010 (pronounced “twenty-ten”) will be an unusual and exciting year. It’s a year that – for us – will require us to be nimble, mobile and efficient. They are our “three words for 2010.” You may as well make them your words as well.

Nimble, because the world of marketing and communicating messages is changing rapidly. Like fast. Really fast. Faster than ever. As I’ve noted in earlier posts, traditional media is being strangled as the cost of printing and running a newspaper or magazine continues to increase.

The smart media groups all have an online presence. What that means for you (and for us) is that we must pay heed to all online content. Why? Because that’s where your customers are also getting their messages. Most of our clients have gotten on board with two popular social networks – Facebook and Twitter. And so have traditional media. Most publications in the last six months have added Facebook and Twitter pages. And almost every newspaper has a blogger or bloggers of their own. And they tweet. And post to Facebook. They had to be nimble to survive. They realized that their customers (readers) were all online. Or on their smartphones. Being nimble in 2010 means being willing to change the way you disseminate messages. It means understanding that your customers might learn about your event or news on Facebook instead of in the newspaper. It means having a mindset that realizes that every customer of yours on Facebook and Twitter is the media, a third-party endorser or not. Unsure how to proceed? Ask us, we’re running over 40 Facebook pages for our clients and tweeting on behalf of another 15.

Having a website is not enough these days. It needs to be a mobile website – one that loads quickly for a smartphone. Your old website is now a holding site for your newsletter sign-up, as a place to join your Facebook page, or, to follow your news on Twitter. The next thing you will hear about is having your own iPhone app. We are pleased to have been the creators of the first one on Long Island for a restaurant: Vittorio’s Restaurant & Wine Bar in Amityville. Check it out. It keeps diners informed of the restaurant’s latest news and happenings, and offers video and photos. It’s awesome if we do say so ourselves. And by the end of January, we’ll have our own. You will be able to read this blog post on it and follow the feed of @WordHamptonPR on Twitter. Smartphones are hand-held computers. They have applications for Facebook and Twitter so that the new media – your customers – can say what a great time they are having at your restaurant – in real time. Like now.

Because time is money, we all have to be efficient. And the good news is that technology brings less cost. Yes, it costs time (labor) to create a proper Facebook or Twitter page and to create and add content. But it’s a heckuva lot cheaper than that full-page ad or a direct mail campaign or a television spot. As your marketing partners, we knew we had to learn about new media, social networks and become more technologically savvy. We saw, inherently, the opportunities to disseminate a PR message was a no-brainer on Facebook. Or Twitter. That it would be an incredibly efficient (and efficacious) way to share article links from the media, photos, and … strategically created news. We can post something on Facebook, Twitter and a website in minutes while sending that same information to traditional media. Soon, we will drop the term “traditional” (in the interest of being efficient) and simply refer to all receivers of your message as media. One thing about WordHampton PR, we are one efficient company. Always have been. Always will be.

Next post I will introduce you to the rise of text message marketing (check out LIFoodies) and a new geo-social app, foursquare. Both of these will be hot subjects as 2010 unfolds. Too much information, you cry? How will I implement these new tools? By being nimble, mobile and efficient.

But it’s vacation time; it’s a time to relax. Sorry - not in this day and age. Take a long nap, have some hot chocolate, then boot up your laptop; it’s time to get a leg-up on your competitors!

1) Organize your Twitter followers into lists. Why? Helps you create filters to help you navigate your increasingly growing list of followers.

2) Update your LinkedIn account and make more connections. Why? Business is done on LinkedIn – it’s also a great place to scout and be scouted (so stay current).

3) Go through your Facebook “friends” and get rid of the weirdos. Why? Remember what Mom said? We are judged by the company we keep.

4) Go through your Facebook account and sort your friends into lists like “family,” “work pals,” “college pals,” and “Yankee fans.” Why? Makes it easier when inviting FBers to events, bashes, or Met games (ouch). It also allows you to maximize your privacy settings by group, send a message to an entire group or update your status by group. Pretty handy, eh?

5) Spend time on Twitter utilizing search.Twitter.com, Twellow or Tweetdeck to enhance your facility and profile. Why? You’ll be using Twitter a lot in the coming months.

6) Office closed? Drop in and spend a glorious, uninterrupted hour or two cleaning out drawers and straightening your desk in the quietude of an empty office. Why? Be ready for 2010 because it’s gonna be a busy one!

Question: In a rapidly changing media landscape - let alone a brutal economy - how does a business owner know if their marketing program is effective? Answer: if you can’t afford to pay for measurement, it’s hard to know; but there are indicators.

Standard thinking is that a minimum of 4% of your gross revenue should be allotted for marketing. Let’s hope that you are monitoring that program on a quarterly basis. Now, more than ever, is the time to: 1) market yourself, 2) experiment. It has been said that a successful program combines advertising (radio, TV, print) and public relations. But now, in the 21^st century, with technology leading the way, an online presence is vital – if not necessary – for any program. That online presence can take the form of banner ads on websites, having a social media program (Facebook, Twitter – even YouTube) or email blasts. Smart operators are utilizing all these tools as traditional media outlets shrink in size and effectiveness. Crain’s New York Business recently noted that the New York Post’s circulation has declined by 20% since last year, the Daily News is down 14% and The New York Times and Newsday both down around 3%. We think they’ll survive – because they, too, will adapt. They’re all scrambling, but who isn’t?

Get Ears.

Measuring return on investment (ROI) is an exact science. Most small companies can’t afford measurement programs done by professional measurement firms that charge a minimum of $20,000 or more per year for that service. Therefore it’s imperative to have your frontline people – those who interact with your customers/clients – ask the all-important question, “How did you hear of us?” in order to track your marketing investment. And you may want to ask that question too if the call or customer comes to you directly. Coupons or “mention this ad” are always reliable but not necessarily in line with your concept. Sometimes a large piece of press – a feature article or review of a product or business – will have the phones ringing the moment it runs. When that happens, recognize it for what it is: powerful. Now the onus is on you as an operator to deliver. Online marketing also has its advantages: metrics are somewhat easily available to monitor a spike in engagement – whether it be increased fans to a Facebook page, or number of unique visitors to a website. As well, an increasingly recognized merit of Twitter is its search capability, enabling one to monitor one’s brand.

Take a Chance.

Now would be the time to stick a toe in the water of online marketing; it’s where marketing is headed because it’s relatively less expensive and it appears that customers are spending a lot of time online – whether it be at home, office or elsewhere. The other night, I was watching a ballgame that was broadcast from a small-market Midwestern city. As the cameras scanned the crowd, I noticed how many people were fiddling with their Blackberry’s or iPhones. Maybe they were checking their email, their Facebook page or checking out their favorite local website. I wonder what marketing messages were imparted to them in-between pitches?

Are you monitoring your marketing program? Have you embraced Internet technologies? Are you speaking regularly to your communication specialists? Do you feel the media . . . shift? What do you think? Comments welcome.

All indications are that there is light at the end of the tunnel and it ISN’T the proverbial oncoming train. But that doesn’t mean that we should return to our free-spending ways. It simply means that perhaps the economy is saved from utter ruin, that we are all still in business and that there are enough customers out there spending money - in fact, those same existing and returning customers have been frequenting our businesses all the long (maybe spending less, but still spending).

As we emerge from the darkness of the last several months, we must continue to drive the market ourselves, yet be fiscally responsible. For us, this has meant examining each advertising expenditure. (Yes, even PR firms advertise.) We always felt we were pretty lean in terms of where we advertised and why - so we continued our presence in PR Week, and in O’Dwyer’s and maintained our presence in the local paper.

We kept our membership up in most chambers that we belong to but decided not to renew with some others - for now. We have committed to a renovation/updating of our website. And we continue to promote ourselves via our own public relations program and have created a presence for ourselves on Facebook, MySpace and Twitter.

The latter marketing - aka social media marketing - remains a pretty cost-effective manner of communication and we would urge those of you yet to take the social media plunge to re-examine your ad spending and maybe swap over some funds to SMM. Already, my propensity (and love) of Twitter and Facebook has paid off for clients. How?

In one case I was able to mend a situation that I read about on Facebook as per someone’s bad experience with a business that resulted in a “save” and a repair. Another time, by letting those folks who follow me on Twitter know what I was up to, I ended up sitting next to someone who saw my “tweet” about a restaurant and went to that very restaurant later that evening! (That was pretty cool, I have to say.)

We realize that you can’t know or do everything - nor do you have the expertise. That’s why so many businesses have come to us for marketing counseling (besides PR) and why so many are now on social media sites. In the coming months, we will offer seminars to the public at large on Facebook, MySpace, Twitter, LinkedIn and more. If you’re an existing client, you may already be availing yourself of our expertise. If you are still on the fence, it might be time to jump in!

What about you: Do you see the light at the end of the tunnel? Have you seen any positive traction yet from having a presence on any social media site? Are you considering adding it to your marketing mix? I’d love to hear your comments.

For those of you who missed it - I posted it immediately on my Facebook page and I Tweeted it - The New York Times announced this week that it was ceasing to publish two very important sections after May 17, 2009: the Escapes section and the Suburban Region section. If you recall, the Suburban Region section used to be called the Long Island section but a year or so ago they consolidated all regionals (Connecticut, Westchester, New Jersey and Long Island) to save money. The Times will save - according to the release - “several million dollars” by eliminating this coverage. The only local editorial that will survive will be restaurant reviews and arts listings, and they will now appear in a new incarnation in the Sunday section as yet unnamed.

This is sad news for all Long Islanders and this now eliminates an entire section that most of us held dear. Fleshed out articles about Freeport fishermen, Huntington non-profits, Brookhaven schools, East End artists, Riverhead development, and Islip political issues will not be covered now by The New York Times. This leaves Newsday(daily), and to an extent, Long Island Business News (weekly), LI Press (weekly) and LI Pulse (monthly) as the only reliable print news vehicles for Long Islanders to learn about what might be happening in other areas of Nassau and Suffolk. A major source of information is now gone. 

There are two issues for business leaders to address as a result of this news: 1) where will you reach that New York Times reader, and 2) How? It’s probably too much to assume that every New York Times reader is on Facebook or Twitter.  A portion of that readership is certainly one that keeps up with these new forms of exchange, in fact a 54 year old housewife from Manhasset commented to me on my Facebook page (after posting this news) that the Long Island section of the Times was the first section she read every weekend. That said, let’s note that the fastest growing segment of Facebook users are women 50 - 55; and that post proved it. 

To specifically reach that Long Island resident that you perceived to be a New York Times reader, you will have to purchase an ad in the Times’ metro section or tap local newspapers like The Long Islander, all the Anton Publications, Garden City Life, East and Southampton Press, Times-News Review, East Hampton Star, and the Port Times Record. Maybe that‘s how some of the print media will survive - a case of survival of the fittest! Out East, I’ve been receiving email news reports from 27east.com and hamptons.com via eNewsletters that come right to my email inbox – as news happens. I also receive The New York Times via email every morning. 

You tell me. How does the announcement of the closing of the Long Island section affect you and your marketing decisions? Is social media marketing now a more viable option? eBlasts? Ever consider a banner ad? Post your comment below and by all means call us to discuss specifics – that’s what we are here for!

For the last several months we’ve all witnessed – if not personally experienced – upheaval and change. We have downsized, made painful cuts, seen our savings account dwindle and made personal and professional sacrifices that we wouldn’t have imagined making a year or two ago. The actions we took were necessary for the survival and strength of our businesses. But now what to do? Do we simply hold on, try to ride out the storm, a storm that has no foreseeable abatement?

Perhaps.

But we cannot afford to congratulate ourselves, stand idle or even exhale. Because we have one other problem/situation (whatever you want to call it): the ever-changing forces of THE MARKET. Through this economic malaise, know this: the market changes ever day. The market – the all-encompassing word I’m using to describe your customers, trends, consumer patterns – is a pulsating organism that never dies, that lives and breathes, that makes decisions that affect us. It’s up to us to adapt – or die. Whenever there’s a push, there’s a pull; a cause, an effect. These market changes are rapidly taking place in the world of media.

Because The Media is Dying

In fact, it’s been dying. There are at least three market forces contributing to this funeral march:

1) The rapid advances in technology that has your customers tethered to laptops, iPhones and Blackberries. They no longer wait to get the morning paper, they log on. They no longer send letters, they email. They Google for information instead of using encyclopedias, and they use OpenTable to make restaurant reservations. They trust Zagat or TripAdvisor (both feature user generated content – NOT editorial) more than they trust Food + Wine or Conde Nast Traveler. They bookmark certain blogs. They want instant answers; they want convenience.

2) The tsunami called social media (Facebook, MySpace, YouTube, and Twitter). These online communities are just that – communities. And they are now sources where people get their information; it’s where they are influenced, where messages are sent and received – in many cases, marketing messages.

3) An imploding economy that has paralyzed print advertising spending, let alone newspaper and magazine sales, let alone increasing the costs of printing. Paper costs money. Printing a paper does too. Having desks and offices for editorial staff costs money as rents rise.

So how bad is it? Is the media really dying? On Long Island, Distinction Magazine, Long Island Weddings and Parents & Children have ceased publishing. Ditto Builder/Architect. Nationally Domino, Lipstick and dozens of smaller magazines have folded. The Wall Street Journal, LA Times, Chicago Tribune, Newsday, New York Observer, Denver Post, The Philadelphia Inquirer, and Newark Star Ledger have all cut staff and eliminated sections – so have scores of others.

It is the smart business owner – you who have already survived – that needs to now completely rethink your marketing approach. Is your ad buy really effective? How about your entire marketing program? The media may not be dead, but it sure as hell is changing. You, like them, must adapt – or die.

Have you adapted? Are you willing to adapt? Have you seen changes in yourself as per how you get your news or information? Does your company have a social media marketing plan yet?

Tell me what you think. Your comments are not only welcome, but necessary for this conversation.

So I am obsessed with social media. Dare I even call myself an evangelist? (That is a term that the gurus I follow are throwing around.) Thing is, this is where your customers are. But don’t take my word for it, just ask Zappos.com CEO Tony Hsieh, who has over 24,000 followers on Twitter - including 400 of his own employees who have their own group. If you want to follow Tony on Twitter, his screen name is simply “zappos.” He comments on everything from the recent full moon to Zappos’ customer service to what he’s eating in his NYC hotel room (pizza heated up by an iron - brilliant; I must try that)! Oh - and by the way, it ain’t just ceo’s who are on Twitter - I’m following Shaquille O’Neal and Jimmy Fallon!

According to stats from Nielsen Online, Twitter recorded 2.3 million unique visitors in August 2008 (US-only) which is an increase of 422% from the same time in 2007. So NOW do you believe that social media communities are a hot property? BTW - advice for tweeters (and this is from an expert, not me): be yourself, be genuine, be friends with your followers, and don’t offer “auto replies” with a free gift - everyone sees right through that. But you can start a conversation about your product or company. Just don’t be so blatant!