January has been the month of recapping 2010 and predicting 2011. There’s plenty of food for thought. Let’s get going.

• Smartphone use is on the rise: considerably – Of the $815 million which will be spent globally on PC - and non-PC computing devices, $375 million (46%) will be spent on smartphones. (Deloitte) What’s your mobile marketing plan?
  
• According to the UK Customer Satisfaction Index, 1 in 4 people are less inclined to buy online from a site that uses no social media tools. (Sally Falkow)
• A similar study in the U.S. found that people across the age and gender spectrum fully expect companies to have a presence in social media and be open and willing to interact, have conversations and respond to any comments fast. (Sally Falkow) Still don’t think Social Media is here to stay?
• In 2010, Foursquare reported 3400% growth with over 381,576,305 check-ins and now 6,000,000 registered users. (Foursquare.com)
• In 2011 you’ll see more free WiFi hotspots (Deloitte)
• The iPhone has over 300,000 “apps” (Apple) Ever thought of having your own app?
• “Everything” is going online (Entrepreneur)
• Domestic travel up 1.2 percent; hotel revenues up 4.4 percent (Entrepreneur)

That’s it for now. I’ll try to keep you abreast of other trends and statistics in the coming months.

Any questions? Just give me a call or comment directly on this blog or via email. Back to work for me!

-Steve

There’s a new location-based trend in the here-to-stay world of online socializing sites. Sites like Gowalla and Foursquare lead the way about a year ago. Now Yelp (the foodie website) has added a “geo” element too. In the case of Foursquare, they’ve announced two affiliations in the last month that might be game-changers. They are now partnering with the Bravo network and with Zagat. (!)
Stop.

What the hell are you talking about?

Ok. Let’s start all over. In layman’s terms: Foursquare is a combination social network-gps locator-game that encourages one to “check-in” and leave “tips” when one is out and about. So let’s say, you’re going to the movies, or a bar, or a restaurant, or a museum – or anywhere, really – you open up the application (on your smartphone of course – see last blog) and Foursquare will do a search for where you are. (Because it can locate you.) If your location doesn’t come up, you can type it in. Where it gets a bit fun and competitive is that one can become the mayor of a place or get points for checking in more times than anyone else in a given week or in a specific location. And yes, each check-in gets uploaded to your respective status update on Facebook or Twitter or both. If you’re on Facebook or Twitter, you’ve probably seen some updates.

Businesses get a free plug for doing, uh, nothing. But smart businesses – like Tasti D-Lite on the Upper East Side – have been offering discounts or free product to mayors or to others for just for checking in. This promotes guest visits and loyalty – and what restaurant doesn’t want that?

It’s a great site for cities because you can also see where your Foursquare friends have checked-in – and they may be around the corner. And now you can go join them.

Here’s an informative video that breaks it down better than I do: How Foursquare helps consumers and businesses

If I owned a restaurant or a bar, I’d make sure I let all Foursquare types know that any check-in will be honored with a complimentary glass of wine or a draft beer or a dessert. As long as they showed their check-in.

For the record, since Christmas, I’ve been “out” 18 times, checked into 34 places and have been crowned the “Mayor” of St. Luke’s Episcopal Church and WordHampton Public Relations. (Um, these two mayoralties are pretty much a joke; I was experimenting with the site. Nonetheless, I AM the mayor of my church and my business. LOL!)

Here’s a brief description of Foursquare’s deal with Bravo taken from Gavin O’Malley at Media Post: “Foursquare offers entertainment brands an opportunity to interact with their customers on both a personal and local level,” said [Foursquare co-founder Dennis] Crowley. “By extending on-air, this partnership also allows us to reach beyond the tech-early-adopter crowd and introduce an entirely new audience to Foursquare.”

Bravo will create on-air spots that drive users to “check in” to Foursquare from various locations across the country that have been featured on Bravo series, as well as venues recommended by Bravo talent.

The network will offer a series of branded “badges” specifically designed around series that include “The Real Housewives,” “The Millionaire Matchmaker,” “Top Chef,” “Top Chef Masters” and “Shear Genius.”

But Foursquare didn’t stop at Bravo. Writing for Mashable.com, Jennifer Van Grove says,

“The New York Times is reporting that Foursquare has signed a deal with trusted restaurant review service Zagat. Zagat’s official Foursquare page is already live and includes official Zagat-rated tips and recommendations that users can add as to-dos to their Foursquare experience.

Zagat is calling the partnership “Foodie Love,” and there’s even a new accompanying foodie badge. Zagat.com is extending the partnership beyond Foursquare and starting a “Meet the Mayor” online interview series that will feature discussions with prominent Foursquare mayors.

Foursquare’s relationship with Zagat is clearly an answer to Yelp’s introduction of check-ins, especially given the trusted and prestigious nature of Zagat content.”

Oh. Foursquare is apparently thisclose to announcing partnerships with the History Channel, Warner Bros., HBO and ExploreChicago.

Guess it’s time we all started exploring Foursquare, eh?

I believe 2010 (pronounced “twenty-ten”) will be an unusual and exciting year. It’s a year that – for us – will require us to be nimble, mobile and efficient. They are our “three words for 2010.” You may as well make them your words as well.

Nimble, because the world of marketing and communicating messages is changing rapidly. Like fast. Really fast. Faster than ever. As I’ve noted in earlier posts, traditional media is being strangled as the cost of printing and running a newspaper or magazine continues to increase.

The smart media groups all have an online presence. What that means for you (and for us) is that we must pay heed to all online content. Why? Because that’s where your customers are also getting their messages. Most of our clients have gotten on board with two popular social networks – Facebook and Twitter. And so have traditional media. Most publications in the last six months have added Facebook and Twitter pages. And almost every newspaper has a blogger or bloggers of their own. And they tweet. And post to Facebook. They had to be nimble to survive. They realized that their customers (readers) were all online. Or on their smartphones. Being nimble in 2010 means being willing to change the way you disseminate messages. It means understanding that your customers might learn about your event or news on Facebook instead of in the newspaper. It means having a mindset that realizes that every customer of yours on Facebook and Twitter is the media, a third-party endorser or not. Unsure how to proceed? Ask us, we’re running over 40 Facebook pages for our clients and tweeting on behalf of another 15.

Having a website is not enough these days. It needs to be a mobile website – one that loads quickly for a smartphone. Your old website is now a holding site for your newsletter sign-up, as a place to join your Facebook page, or, to follow your news on Twitter. The next thing you will hear about is having your own iPhone app. We are pleased to have been the creators of the first one on Long Island for a restaurant: Vittorio’s Restaurant & Wine Bar in Amityville. Check it out. It keeps diners informed of the restaurant’s latest news and happenings, and offers video and photos. It’s awesome if we do say so ourselves. And by the end of January, we’ll have our own. You will be able to read this blog post on it and follow the feed of @WordHamptonPR on Twitter. Smartphones are hand-held computers. They have applications for Facebook and Twitter so that the new media – your customers – can say what a great time they are having at your restaurant – in real time. Like now.

Because time is money, we all have to be efficient. And the good news is that technology brings less cost. Yes, it costs time (labor) to create a proper Facebook or Twitter page and to create and add content. But it’s a heckuva lot cheaper than that full-page ad or a direct mail campaign or a television spot. As your marketing partners, we knew we had to learn about new media, social networks and become more technologically savvy. We saw, inherently, the opportunities to disseminate a PR message was a no-brainer on Facebook. Or Twitter. That it would be an incredibly efficient (and efficacious) way to share article links from the media, photos, and … strategically created news. We can post something on Facebook, Twitter and a website in minutes while sending that same information to traditional media. Soon, we will drop the term “traditional” (in the interest of being efficient) and simply refer to all receivers of your message as media. One thing about WordHampton PR, we are one efficient company. Always have been. Always will be.

Next post I will introduce you to the rise of text message marketing (check out LIFoodies) and a new geo-social app, foursquare. Both of these will be hot subjects as 2010 unfolds. Too much information, you cry? How will I implement these new tools? By being nimble, mobile and efficient.

In 2010, it will be all about your mobile phone. That was the prediction made by one of the trend-trackers that I follow back in Spring.

Yup, the next trend that will affect you will be from those pushing “mobile marketing.” You may have already seen or heard the commercial for KGB KGB - or 542 542. “Got a question? Text it to 542 542 (kgb kgb) and a kgb Special Agent will send the answer to your phone.”
Hold that thought; there’s more.

By now, the word “app” – short for application – has probably already been added to Merriam Webster’s Unabridged Dictionary (yes, they have their own “dictionary app”). Apps are icons that one can click on a smart phone (Blackberry or iPhone) that are designed to help the user perform a particular task. It is estimated that there are over 100,000 apps for the iPhone alone – everything from OpenTable, Facebook, The Weather Channel, and CNN to apps of the more unusual nature. For instance, there are apps that turn your phone into a flashlight; apps for those trying to find a nearby 12-Step meeting or an app whereby one could buy a movie ticket (Fandango) from one‘s phone.

Mobile marketing is coming at us – and in this office – at a rapid pace. In the last month, three different technology companies offering mobile solutions to reach new or existing customers have approached us. Here’s a run down:

1) There’s a company out there that for $500 - $1,000 will provide you with a template to create your OWN app for you. One of our clients signed on and we’re happy to help with a consult.

2) There’s another company that creates mobile websites - sites that are easily opened on one’s smartphone and in some cases can provide a Google map to your location (great if you own a restaurant or store). This company can also market your message via texts (just like an e-blast, now you can do text blasts) – in fact we are partnering with them via Long Island Restaurant Week. They offer: real-time alerts, notifications, and reminders; coupons and deals; programs; sweepstakes, contests and trivia games; voting and polling instructional, or important corporate communication. Wow.

3) There’s a group that will make a promotional video of your business and host it on an application that accommodates browsers, iPhones, Blackberries and other smartphones. Think of it as YouTube specifically for restaurants. (This one is in its infancy.)

If you were in business back in the mid-90s, then you remember the pleadings by those early web developers for all of us to have a web page. Remember that push? These days a business isn’t a viable business if it doesn’t have a website. Cell phones became the rage in the mid-90s too. They were big and clunky compared to today’s sleek models, but you could take your phone with you. Imagine that? And you could send a message via text. Pretty cool.

Let’s recap: every business has a website. Every consumer has a cell phone. These cell phones function like computers; many can view websites. But they can now view websites more quickly and more easily if the company has a mobile website.

So it’s no surprise that cell phones have come into their own as vehicles of marketing messages. Most mobile marketing solutions are opt-in/opt-out. The good news is if a customer has signed on, they want to receive your message.

And if you have an iPhone, you can: send/receive texts and emails; surf the web quickly (really quickly); make and receive calls. And click on that restaurant app to see what’s on the menu tonight and then make a rezzie on OpenTable because you were notified via text that said restaurant is offering a special Porterhouse for Two and be lead there via Google Map.

Ta-dah! Welcome to 2010.

The accompanying video on the social media revolution was first introduced to us back in early December 2008. Statistics have changed so much and so quickly that they created an updated version: there’s some very compelling information within, that you will find useful. As someone on Twitter commented today, “Social Media isn’t going away; either get on the bus or get left behind.”

Here’s something else to think about…smartphone apps are expected to triple by 2014.

Question: In a rapidly changing media landscape - let alone a brutal economy - how does a business owner know if their marketing program is effective? Answer: if you can’t afford to pay for measurement, it’s hard to know; but there are indicators.

Standard thinking is that a minimum of 4% of your gross revenue should be allotted for marketing. Let’s hope that you are monitoring that program on a quarterly basis. Now, more than ever, is the time to: 1) market yourself, 2) experiment. It has been said that a successful program combines advertising (radio, TV, print) and public relations. But now, in the 21^st century, with technology leading the way, an online presence is vital – if not necessary – for any program. That online presence can take the form of banner ads on websites, having a social media program (Facebook, Twitter – even YouTube) or email blasts. Smart operators are utilizing all these tools as traditional media outlets shrink in size and effectiveness. Crain’s New York Business recently noted that the New York Post’s circulation has declined by 20% since last year, the Daily News is down 14% and The New York Times and Newsday both down around 3%. We think they’ll survive – because they, too, will adapt. They’re all scrambling, but who isn’t?

Get Ears.

Measuring return on investment (ROI) is an exact science. Most small companies can’t afford measurement programs done by professional measurement firms that charge a minimum of $20,000 or more per year for that service. Therefore it’s imperative to have your frontline people – those who interact with your customers/clients – ask the all-important question, “How did you hear of us?” in order to track your marketing investment. And you may want to ask that question too if the call or customer comes to you directly. Coupons or “mention this ad” are always reliable but not necessarily in line with your concept. Sometimes a large piece of press – a feature article or review of a product or business – will have the phones ringing the moment it runs. When that happens, recognize it for what it is: powerful. Now the onus is on you as an operator to deliver. Online marketing also has its advantages: metrics are somewhat easily available to monitor a spike in engagement – whether it be increased fans to a Facebook page, or number of unique visitors to a website. As well, an increasingly recognized merit of Twitter is its search capability, enabling one to monitor one’s brand.

Take a Chance.

Now would be the time to stick a toe in the water of online marketing; it’s where marketing is headed because it’s relatively less expensive and it appears that customers are spending a lot of time online – whether it be at home, office or elsewhere. The other night, I was watching a ballgame that was broadcast from a small-market Midwestern city. As the cameras scanned the crowd, I noticed how many people were fiddling with their Blackberry’s or iPhones. Maybe they were checking their email, their Facebook page or checking out their favorite local website. I wonder what marketing messages were imparted to them in-between pitches?

Are you monitoring your marketing program? Have you embraced Internet technologies? Are you speaking regularly to your communication specialists? Do you feel the media . . . shift? What do you think? Comments welcome.

I subscribe to a number of blogs and am constantly googling to find information that might better our company. One thing I came across is courtesy of http://www.pr2020.com: Ten Public Relations Trends That Will Change The Industry Forever. Strong words; I know. That said, I am with them on at least half of their list. Here’s a telling paragraph that I want to share with you from PR 20/20 founder, Paul Roetzer:

“In essence, the social Web, and all the tools and services it continues to spawn, has forever changed the game. There are PR firms that will adapt to meet the growing mass-market demand for Internet-based expertise and service, and there are many that will not.”

Roetzer goes on to list the following PR trends for 2009:

1. Inbound marketing - briefly described as consumers come to you

2. Content marketing - marketing powered by content (blogs, podcasts, online articles, videos, optimized press releases)

3. Social Web and the Decline of Mainstream Media - social networks (Facebook, Twitter), blogging - these are now a part of our lives

4. Search (as in Google)

5. Measurement - what matters is search engine rankings, web traffic, inbound links (all trackable metrics)

6. Web Software Solutions - monitoring, distribution, web development etc

7. Next Generation Leaders - keep your eyes on Gen X (28-43) and Gen Y (18 – 27)

8. Value-Based Pricing - self explanatory

9. Mobile - marketing messages coming directly to one’s phone, pda

10. Website Development - Inbound marketers will be the preferred providers to web development services

Look, Roetzer says it better than I. Check out this link