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PR without BS

May 4th, 2009

The Light at the End of the Tunnel

All indications are that there is light at the end of the tunnel and it ISN’T the proverbial oncoming train. But that doesn’t mean that we should return to our free-spending ways. It simply means that perhaps the economy is saved from utter ruin, that we are all still in business and that there are enough customers out there spending money - in fact, those same existing and returning customers have been frequenting our businesses all the long (maybe spending less, but still spending).

As we emerge from the darkness of the last several months, we must continue to drive the market ourselves, yet be fiscally responsible. For us, this has meant examining each advertising expenditure. (Yes, even PR firms advertise.) We always felt we were pretty lean in terms of where we advertised and why - so we continued our presence in PR Week, and in O’Dwyer’s and maintained our presence in the local paper.

We kept our membership up in most chambers that we belong to but decided not to renew with some others - for now. We have committed to a renovation/updating of our website. And we continue to promote ourselves via our own public relations program and have created a presence for ourselves on Facebook, MySpace and Twitter.

The latter marketing - aka social media marketing - remains a pretty cost-effective manner of communication and we would urge those of you yet to take the social media plunge to re-examine your ad spending and maybe swap over some funds to SMM. Already, my propensity (and love) of Twitter and Facebook has paid off for clients. How?

In one case I was able to mend a situation that I read about on Facebook as per someone’s bad experience with a business that resulted in a “save” and a repair. Another time, by letting those folks who follow me on Twitter know what I was up to, I ended up sitting next to someone who saw my “tweet” about a restaurant and went to that very restaurant later that evening! (That was pretty cool, I have to say.)

We realize that you can’t know or do everything - nor do you have the expertise. That’s why so many businesses have come to us for marketing counseling (besides PR) and why so many are now on social media sites. In the coming months, we will offer seminars to the public at large on Facebook, MySpace, Twitter, LinkedIn and more. If you’re an existing client, you may already be availing yourself of our expertise. If you are still on the fence, it might be time to jump in!

What about you: Do you see the light at the end of the tunnel? Have you seen any positive traction yet from having a presence on any social media site? Are you considering adding it to your marketing mix? I’d love to hear your comments.

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5 Responses to “The Light at the End of the Tunnel”

alan someck May 4, 2009 5:41 pm

agree with you Steve. what I’m seeing is that the good entrepreneurs have been forced to get better and more creative. Maybe some would never even consider social networking, but are being forced to look at all possibilities to survive. When that light starts getting even brighter, the ones who got busy intelligently challenging the downturn will have a much better more profitable operation in the long run.

Laura Altimari May 4, 2009 5:52 pm

Steve, I agree with you 100% with regard to bringing new/social media to the marketing mix in businesses who will benefit from it. Having just completed certification in New Media Marketing at NYU, I can remember my first class, which was Digital Strategy. The first words uttered from my professor were “If you are working for a company who is not utilizing or thinking about utilizing new media as a marketing tool, get out! They are going to be left in the dust”. As the Internet and it’s capacities grow, so will social and new media and it is bests to explore every option, especially in this economic climate. The education in new media investment that I just made has been the best money spent because it has now equipped me with the knowledge to consult and advise businesses on the right platforms to utilize and receive a positive ROI.

Thanks Steve ;)

Steve Haweeli May 4, 2009 8:41 pm

Alan - Laura,

Thank you both so much for your comments.

Alan - I couldn’t agree with you more; Laura: good for you. You are one smart cookie and your certification will pay handsome dividends for you.

Brilliant!

Steve

Keith Davis May 5, 2009 9:09 am

Obviously the light at the end of the tunnel is not the sun!? My gosh when will we have a few days of sunshine to warm things up in the Hamptons? Hey Steve….social, media communication is becoming very popular and most businesses should take advantage of that trend and maximise exposure. Albeit, the core business operation must remain true and solid in its performance, otherwise all the twittering can work against you as people twit about a bad restaurant experience. So, stick to the basics of running a successful restaurant first, then happy twittering…Hey..Happy Cinco De Mayo!

steve Haweeli May 5, 2009 11:23 am

Hiya Keith - Absolutely: execution is the key. Yet, there is a reason why so many people are on Facebook and Twitter: they are connecting. What we have found via these sites is that when a customer does have a less than satisfying experience, that we can execute a “make good” - and reconnect the customer to the restaurant. Good to hear from you, Happy 5Mayo and one order of sun please!


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